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Mark your calendar for AHDI’s 2016 Healthcare Documentation Integrity Conference, August 4-6, in downtown Milwaukee, WI. Visit www.ahdionline.org/ACE for more information.
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Saturday, August 8 • 8:00am - 9:30am
Keynote: Preventing Mistakes and Miscommunication Through Active Patient Participation

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Are you listening? Look at me when I’m speaking to you. This simple question and phrase are ones we often heard growing up, and ones we now say to our children and grandchildren. We learn from a young age to look at and listen to the person with whom we’re speaking. Not only does this show politeness and proper etiquette, but it is indicative of a person’s interest and that they are paying attention.
Does your doctor seem to pay more attention to their computer than to what you are saying? Certainly, medical concerns are a pretty important area in which patients want to know they are being heard, yet oftentimes physicians’ time is spent having to focus on documenting patient care rather than just providing care and treatment. In addition, frequently labs and diagnostic studies are being performed unnecessarily, costing patients time and money, and even potentially causing more risk or illness to the patient. Research shows that patient stories are how we connect and communicate. Research also shows that that 80% of diagnoses can be made on the story alone—by listening—based on the history of the patient’s illness.
In this presentation, you will learn ways in which patients can better communicate their story in order to get a clearer diagnosis. Hear how patients can be an active participant in their medical care and help prevent mistakes. Also learn how change begins with each of us to help transform our health care.

avatar for Leana S. Wen, MD, MSc., FAAEM

Leana S. Wen, MD, MSc., FAAEM

Emergency Physician, Patient Advocate, Public Health Leader
Dr. Wen is an emergency physician, patient advocate, and public health leader. The author of the critically-acclaimed book When Doctors Don't Listen: How to Avoid Misdiagnoses and Unnecessary Tests, Dr. Wen has given four popular TED and TEDMED talks on patient-centered care, pub... Read More →

Saturday August 8, 2015 8:00am - 9:30am EDT
Plaza Ballroom B/C

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