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Mark your calendar for AHDI’s 2016 Healthcare Documentation Integrity Conference, August 4-6, in downtown Milwaukee, WI. Visit www.ahdionline.org/ACE for more information.

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Thursday, August 6

8:00am EDT

8:15am EDT

How a Panel of Leading Hospital Executives are Advancing CDI to Achieve Long-Term Results

This panel session will explore how a multi-disciplinary group of healthcare innovators and leaders have expanded their system’s CDI programs beyond revenue cycle and reimbursement. The panelists will share their organizations journey in leveraging CDI to break down functional silos, educate and engage physicians/internal teams, and leverage ICD-10 and technology tools to improve documentation and bridge the gap between clinicians and coders. The panelists will also share thoughts on the growing importance for outpatient CDI.

Session Objectives:

  • Learn about the evolving state of CDI programs at panelists’ healthcare systems—both inpatient and ambulatory—and the key success factors for taking CDI to the next level.
  • Learn about the measurable outcomes achieved by second-generation CDI implementations at the panelists’ healthcare systems.
  • Learn how CDI was fine tuned to ready panelist organizations for ICD-10 transition and value-based care.
  • Learn how physician resistance to CDI and silos were overcome through collaboration, training, and education deployed across panelists’ health systems.


avatar for Jennifer Woodworth, RN, BSN, CCDS

Jennifer Woodworth, RN, BSN, CCDS

Director, Clinical Documentation Integrity Program, Swedish Medical Center
Jennifer Woodworth is the director of the Clinical Documentation Integrity Program at Swedish Medical Center in Seattle, a position she’s held since June 2011. In this position, she built a department and a CDI program that now spans across all five campuses and consists of 18 clinical... Read More →
avatar for Melinda Tully, MSN, CCDS, CDIP

Melinda Tully, MSN, CCDS, CDIP

Vice President, J. A. Thomas and Associates, a Nuance Company
Mel Tully is a vice president at J. A. Thomas and Associates, a Nuance Company. Mel has extensive experience as a provider in multiple healthcare arenas, a clinical manager in a large academic facility, and as an expert in clinical documentation improvement (CDI). She has played an... Read More →
avatar for Laura Rizzo, MHA, RHIA, FAHIMA

Laura Rizzo, MHA, RHIA, FAHIMA

Director, Health Information Management, WellSpan Health
In her current role as Director of Health Information Management, Laura Rizzo leads WellSpan Health’s corporate HIM function. Laura has held various leadership positions in the Central Pennsylvania Health Information Management Association (CPHIMA) and the Pennsylvania Health Information... Read More →
avatar for Ann Goodwill-Pritchett

Ann Goodwill-Pritchett

Vice President/Senior Revenue Cycle Officer, Hackensack University Medical Center
Anne Goodwill-Pritchett is the vice president/senior revenue cycle officer at Hackensack University Medical Center. In this role, Anne has executive operational responsibilities for Epic, Hackensack UMC’s enterprise-wide electronic health record and financials system. Anne is also... Read More →
avatar for Lorena Chicoye, MD

Lorena Chicoye, MD

Corporate Medical Director, Baptist Health of South Florida
Lorena Chicoye graduated from Xavier University of Louisiana School of Pharmacy. She received her MD from the University of Wisconsin. After completing a family medicine residency and fellowships in adolescent medicine and faculty development at Cook County Hospital, she worked as... Read More →

Thursday August 6, 2015 8:15am - 9:40am EDT
Terrace Room

9:45am EDT

VBP, HAC, PSI… Oh My! The Pre-Bill Review Gives Focus to CDI

Participants will understand the importance of the pre-bill review in relation to a clinical documentation improvement (CDI) program, coder, CDS, and physician education, but also its impact on the accuracy of payment with a proven ROI.  They will also understand the impact of a well-structured physician advisor program on the pre-bill process and the CDI program and will gain important information related to how the pre-bill process compliments specialized audits such as patient safety indicator, ROM, and SOI audits as well as ICD -10 audits.  The presentation will include actual case studies and metrics captured with demonstrable impact on quality metrics, CMI, and responsiveness of physicians to the CDI program.  By the end of the presentation, the participant will have an understanding of the importance of a customized study of their facility’s records to delivery concise specific education to physicians and the CDI team to effect change through a new infrastructure.

Session Objectives:

  • Understand that the quality of care is reflective of the quality of documentation and coding.
  • Understand the importance of the pre-bill review as the foundation for impacting change within a coding and documentation program.
  • Appreciate measurable results of the pre-bill review on the Clinical Documentation Program, physician education, quality metrics, and financial accuracy with reinforcement by a successful physician advisor program.
  • Take away key concepts and insights for development of a customized facility infrastructure.


avatar for James Fee, MD, CCS, CCDS

James Fee, MD, CCS, CCDS

Vice President, Huff DRG Review Services Inc.
Dr. Fee is currently the vice president of Huff DRG Review Services Inc. He is board certified in Internal Medicine and Pediatrics. Dr. Fee previously served as a physician DRG coordinator for a large urban referral center and currently practices on a part-time basis as a hospitalist... Read More →

Thursday August 6, 2015 9:45am - 10:45am EDT
Terrace Room

10:45am EDT

Networking Break
Thursday August 6, 2015 10:45am - 11:00am EDT
Magnolia Foyer

11:00am EDT

Clinical Documentation Intelligence: A Roadmap to Success

No longer can we rely on the same strategy that has been used over the past decade. It's time for a change.  This change is driven by the latest payer reimbursement rules designed to pay hospitals for less through data mining and quality scoring.  Join us for a review of the industry as it exists today and a journey to the near future where technology meets critical thinking. Take back real solutions for Clinical Documentation Intelligence challenges and strategies for the future of CDI.

Session Objectives:

  • Identify the current best practices in CDI.
  • Apply the presentation examples to their facility CDI program.
  • Present practical solutions for CDI program redesign to executives and managers at their facilities.
  • Develop a redesign roadmap for CDI that meets the upcoming challenges as we move to ICD-10 and navigate the dynamic payer reimbursement strategies.


avatar for Karen M. Karban, RHIT, CDIP, CCS

Karen M. Karban, RHIT, CDIP, CCS

VP of Global Coding and Education, M*Modal
Karen Karban is VP of Global Coding and Education for M*Modal. Her duties presently include the ongoing development and operation of India-based coding operations. She is additionally responsible for the oversight of coding education within the company to support company-sponsored... Read More →
avatar for Pamela Hess, MA, RHIA, CCS, CDIP, CPC

Pamela Hess, MA, RHIA, CCS, CDIP, CPC

Regional Director, himagine solutions inc.
Pam Hess is a nationally recognized expert in the HIM profession with over 30 years of healthcare experience in revenue cycle operations, EHR applications, reimbursement, coding, billing, compliance, quality control, clinical documentation and coding training. She is known in the... Read More →

Thursday August 6, 2015 11:00am - 12:00pm EDT
Terrace Room

11:00am EDT

Patient Safety Indicator #90: The Impact of Clinical Documentation and Inpatient Code Assignment on Organizational Financial Performance

This session will help strengthen understanding of the impact of coding and clinical documentation on hospital financial performance under CMS Pay for Performance programs, promote engagement of clinical documentation improvement and coding functions in organizational performance improvement efforts, and refine current clinical documentation improvement and coding efforts to support efficient and effective contributions for PSI #90 performance improvement.

Session Objectives:
At the conclusion of this program, participants will be able to:

  • Appreciate the impact of PSI #90 performance on hospital reimbursement under the CMS Hospital Acquired Condition Reduction and Hospital Value-Based Purchasing Programs.
  • Understand PSI #90 measure specifications and the risk adjustment methodology.
  • Explain the impact that coding and clinical documentation improvement can have on the PSI #90 performance.
  • Identify common coding and clinical documentation vulnerabilities for PSI #15, Accidental Puncture and Laceration, which is one of the measures in the PSI #90 composite.
  • Initiate engagement of the coding and clinical documentation program in PSI #90 improvement efforts.

avatar for Shannon Newell, RHIA, CCS

Shannon Newell, RHIA, CCS

HCQ Consulting, LLC
Shannon Newell provides consulting services to hospitals interested in strengthening their Coding and Clinical Documentation programs to support accurate, optimal DRG assignment and claims-based quality outcomes such as those measured by CMS pay for performance programs. She specializes... Read More →

Thursday August 6, 2015 11:00am - 12:00pm EDT
Magnolia C

12:00pm EDT

Thursday August 6, 2015 12:00pm - 1:15pm EDT
Food Trucks

1:15pm EDT

Clinical Documentation Improvement Initiative at Oakwood Healthcare

This presentation will discuss how personal health analytics work, what the benefits are, and the challenges inherent to attempting to analyze extremely large amounts of data from health data sensors and personal health wearables.

Audience Benefits:

  • To gain an understanding of how Oakwood Healthcare implemented a successful CDI program within their organization and how to bridge the gap between CDI nurses, coding staff, and physicians.
  • To learn strategies on engaging physicians in documentation improvement efforts and creating an awareness of the impact documentation has on physician performance metrics.


avatar for Jeanette Lyons, RN, BGS

Jeanette Lyons, RN, BGS

Clinical Documentation Improvement Supervisor, Oakwood Healthcare
Jeanette Lyons is currently the clinical documentation improvement supervisor and has worked with documentation improvement for 12 years. She has been a nurse at Oakwood Healthcare for over 24 years in a variety of roles in critical care and nursing management.
avatar for Sandy Ellis, RHIT

Sandy Ellis, RHIT

Director of HIM, Oakwood Healthcare
Sandy Ellis has been at Oakwood Healthcare for over 20 years in managerial roles within health information management. She is currently the director of HIM and has responsibility for the Clinical Documentation Improvement Program.
avatar for Noelle Percha, RHIT

Noelle Percha, RHIT

Manager, Clinical Documentation Improvement Program, Oakwood Healthcare
Noelle Percha has been with Oakwood Healthcare for over 20 years and is the manager of the Clinical Documentation Improvement Program. She has extensive experience with all of the HIM applications, and custom built the CDI tracking system within ClinTrac.

Thursday August 6, 2015 1:15pm - 2:15pm EDT
Terrace Room

1:15pm EDT

Improving Quality and Quantity of Case Reviews: Lessons Learned at Baystate Health

This session presents a living case study of CDI technology implementation and utilization at Baystate Health. The speakers review the actual case studies of how Baystate Health is using the EMR and NLP technology to support their in-house and remote CDI programs. They will discuss initial challenges, cost justification, and lessons across six months of a focused, technology-supported case review process.

Audience Benefits:

  • Review of a simple return-on-investment calculator to quickly determine current case review quality and quantity output in manual environments.
  • Identification of common case finding and review challenges with peer-to-peer sharing.
  • Live role-play of an effective financial justification presentation to executives, conducted as an educational example.
  • Best practices and lessons learned from the implementation of a remote CDI program.


avatar for Steve Bonney

Steve Bonney

Business Development and Product Strategy, RecordsOne
Steve Bonney is responsible for business development and product strategy at RecordsOne. Since joining in 2007, he has guided the company from a dictation and transcription technology vendor (formerly BayScribe) to a complete clinical documentation solutions provider. Steve is a national... Read More →
avatar for Jennifer Cavagnac, CCDS

Jennifer Cavagnac, CCDS

Baystate Health
Jennifer Cavagnac, CCDS, assistant director, clinical documentation improvement, Baystate Health, a four facility integrated healthcare system and major teaching hospital based in western Massachusetts.

Thursday August 6, 2015 1:15pm - 2:15pm EDT
Magnolia C

2:20pm EDT

Leveraging CDI through Informatics: Taking CDI Program to the Next Level

This session will discuss how informatics may be used in conjunction with CDI Programs to increase data integrity as well as productivity of HIM professionals. The audience will understand how to apply informatics methodology for data capture, sharing and use in the world of interoperable health information technology  (HIT) applications (Electronic Health Records Systems (EHRS, Laboratory Information Management Systems (LIMS), Clinical Registries, Public Health Information Systems, mobile Health products and other).

Session Objectives: 

  • Learn how informatics tools can improve data capture in clinical documentation.
  • Learn how health information technology (HIT) standards are used in the healthcare setting to help capture, exchange and use clinical information through the means of HIT.
  • Demonstrate how informatics may be leveraged to improve the CDI Program.


avatar for Anna Orlova, PhD

Anna Orlova, PhD

Senior Director for Standards, AHIMA
Dr. Anna Orlova is the Senior Director for Standards at the American Health Information Management Association (AHIMA). She is also a Visiting Associate Professor, Johns Hopkins School of Medicine, and a Clinical Associate Professor at the School of Public Health and Health Sciences... Read More →

Thursday August 6, 2015 2:20pm - 3:20pm EDT
Terrace Room

2:20pm EDT

Appropriately and Effectively Incorporating Quality in a Clinical Documentation Improvement Program

This session will discuss the measures that rely on documentation and how existing and enhanced Clinical Documentation Improvement Programs can impact the performance in these metrics. The audience will also learn about key operational and conceptual enhancements that can be made to avoid common pitfalls when incorporating quality into an existing program.

Session Objectives:

  • Describe the CMS inpatient quality metrics and their relation to documentation.
  • Discuss opportunities within a Clinical Documentation Improvement Program for incorporation of quality concepts.
  • Describe operational benefits and potential pitfalls of incorporating quality in a Clinical Documentation Improvement Program.
  • Discuss case examples of integration of quality in a Clinical Documentation Improvement Program.

avatar for Kristen Geissler, MS, PT, MBA, CPHQ

Kristen Geissler, MS, PT, MBA, CPHQ

Kristen Geissler has over 20 years of experience in healthcare systems, both in direct patient care and administrative and consulting roles. She has in-depth expertise in various quality-based reimbursement methodologies, including CMS IQR (Inpatient Quality Reporting) and VBP (Value-Based... Read More →

Thursday August 6, 2015 2:20pm - 3:20pm EDT
Magnolia C

3:20pm EDT

Networking Break
Thursday August 6, 2015 3:20pm - 3:35pm EDT
Magnolia Foyer

3:40pm EDT

ICD-10 Teamwork: CDI, Coding and the Provider

This session will demonstrate the story of how one facility designed a comprehensive plan to educate providers based on structured dual coding exercises, audit samples of office-based physician’s medical records, and acute care records in order to assess for clinical documentation compliance and adequacy to apply ICD-10-CM/PCS codes.

Session Objectives:

  • Advantages to using a 1:1 approach to provider education.
  • Suggested model for introducing professional CDI staff to providers.
  • Tips for how to encourage physician interest in the project.
  • Use of supporting documentation and educational tools.
  • Suggested model for HIM coding, CDI staff, and professional coders to collaborate for education of providers.
  • Advantages of tracking metrics and utilizing a data visualization tool to provide transparency to Program and Executive sponsorship.

avatar for Lori LaFaver, BSN, RN, CCDS

Lori LaFaver, BSN, RN, CCDS

Clinical Documentation Manager, Reading Health System
Lori LaFaver is the clinical documentation manager for Reading Health System. Lori, along with one other nurse, began the initial implementation of the hospital’s CDI program in 2005, reviewing Medicare patients primarily for CMI. During her tenure, the CDI program has evolved into... Read More →
avatar for Susan Simonson, RHIA, CCS

Susan Simonson, RHIA, CCS

HIM Corporate Coding Manager, Reading Health System
Susan Simonson is the HIM corporate coding manager for Reading Health System with operational management responsibility for facility and physician coding functions across the health system. As part of the Reading Health System Clinical Documentation program, Susan works jointly with... Read More →
avatar for Jill Clark, MBA, RHIA, CHDA

Jill Clark, MBA, RHIA, CHDA

Senior Consultant, e4
Jill Clark is senior consultant at e4. In her role, she supports large healthcare organizational initiatives, contributing to HIM projects and professional strategy. Prior to joining e4, she was director of HIM Solutions at the American Health Information Management Association (AHIMA... Read More →

Thursday August 6, 2015 3:40pm - 4:40pm EDT
Terrace Room

3:40pm EDT

Make an Impact: Optimize Your CDI Program to Encapsulate Quality Metrics and Outcomes

This session will discuss why CDI programs need to widen their scope of reviews to encapsulate unplanned readmission penalties, mortality measures and other quality indicators where reimbursement penalties are being tied to outcomes.

Session Objectives:

  • Recognize how evolving quality trends will impact CDI programs.
  • Discuss how quality trends will impact hospital reimbursement.
  • Identify how the expanding scope of CDI responsibilities will impact productivity and establish new metrics.
  • Describe the methodology for determining ROI on quality measures attributed to CDI reviews.

avatar for Kelly Gates, RN, MSHA, CCDS

Kelly Gates, RN, MSHA, CCDS

CDI Product Manager, Optum 360
Kelly Gates is the CDI product manager for Optum 360. She has more than 25 years of healthcare experience as a nurse, administrator, and consultant specializing in hospital revenue cycle management. Specific to Clinical Documentation Improvement, Kelly has led CDI engagements for... Read More →

Thursday August 6, 2015 3:40pm - 4:45pm EDT
Magnolia C

5:00pm EDT

AHDI National Leadership Dinner/Board Meeting
Gallery seating at 6:15 PM

Thursday August 6, 2015 5:00pm - 9:00pm EDT
Friday, August 7

8:30am EDT

Clinical Documentation Beyond The Financials

The audience will gain new insight into how documentation improvement programs influence the outcomes of other initiatives such as HAC, PSI, ROM and HCC, and how getting the documentation right results in more accurate data collection to influence both financial and non-financial initiatives.

Session Objectives:

This presentation will examine the influence and benefits of a Clinical Documentation Improvement program on “non-financial” initiatives such as:

  • Hospital Acquired Conditions (HAC)
  • Patient Safety Indicators (PSI)
  • Hierarchical Condition Categories (HCC)
  • Risk of Mortality (ROM) profiles


Friday August 7, 2015 8:30am - 9:30am EDT
Plaza Ballroom A

8:30am EDT

Query Weary Docs? How to Engage Physicians to Respond to Queries

The presentation will touch on strategies to improve query response rates; explore communication differences that may exist between physicians and nurses, and will review steps of effective communication.

Session Objectives:

  • List potential reasons queries from CDI professionals remain unanswered by physicians.
  • List strategies to improve query response rates from physicians.
  • Explore communication differences that may exist between physicians and nurses.
  • Describe methods CDI professionals may use to potentially influence physician behavior.


avatar for P. Roger DeVersa, MD, FHM, MBA, CPE, CCS, CDIP

P. Roger DeVersa, MD, FHM, MBA, CPE, CCS, CDIP

Dr. DeVersa is board certified in Internal Medicine. In addition to his AHIMA credentials, CCS and CDIP, he is a certified physician executive with the Certifying Commission in Medical Management.

Friday August 7, 2015 8:30am - 9:30am EDT
Plaza Ballroom B/C

9:00am EDT

Table Top Exhibits
Friday August 7, 2015 9:00am - 5:30pm EDT
Plaza Ballroom Foyer

9:35am EDT

Unleashing the Power of Data Analytics to Improve Clinical Documentation

The use of data analytics cannot be understated in today’s complex clinical documentation environment. It will be extremely important to utilize data analytics for the management of your CDI program. See how the University of Michigan Hospitals and Health System is using data analytics for improving clinician documentation to impact case mix index, severity of illness, risk of mortality scores, physician query response rates, CDI metrics and improving the capturing of key secondary diagnoses in the electronic health record.

Session Objectives:

  • Provide an overview of the Clinical Documentation Improvement Program at the University of Michigan Hospitals and Health Systems.
  • Describe the uses of different data analytics to measure our clinical documentation improvement outcomes including; CDI metrics, benchmark comparison data, tracking CMI, improving clinician communication, physician query outcomes and SOI/ROM scores.
  • Provide examples of how data analytics has made improvements in our clinical documentation process.
  • Discuss how we have begun to leverage our electronic health record to improve the capture of clinical documentation based on the outcomes from our data analytics.


avatar for Gwendolyn M. Blackford, BS, RHIA

Gwendolyn M. Blackford, BS, RHIA

Administrative Manager, Inpatient Coding and Clinical Documentation Improvement Program in Health Information Management, University of Michigan Hospitals and Health System
Gwen Blackford is the senior administrative manager of Inpatient Coding and Clinical Documentation Improvement Program in Health Information Management at the University of Michigan Hospitals and Health System. She is a Registered Health Information Administrator (RHIA) and has been... Read More →
avatar for Yvonne Karolski, RN, RHIT

Yvonne Karolski, RN, RHIT

University of Michigan Hospitals and Health Systems.
Yvonne Karolski is a Clinical Documentation Specialist for orthopedic and internal medicine services at University of Michigan Hospitals and Health Systems.

Friday August 7, 2015 9:35am - 10:35am EDT
Plaza Ballroom A

9:35am EDT

Collaboration and ICD-10: It’s a Team Effort!

How to keep the cart behind the horse and not in front of it! Promoting collaborative relationships between providers, CDI and coders can help facilitate a successful ICD-10 transition. An understanding that ‘we are all in this together’ can alleviate pressure that may be felt by individual groups and aids in developing good processes to ensure clinical documentation integrity.

Audience Benefits:

  • Learn steps that can be initiated now to promote physician engagement and facilitate understanding and collaboration between physicians, coders, and CDI.
  • Learn key focus areas for CDI regarding documentation challenges and changes in ICD-10.
  • Identify ICD-10 query opportunities.
  • Understand the necessity for collaboration between coders and CDI.
  • Understand how CDI can impact the retrospective query process in ICD-10.


avatar for Melissa McLeod, CCDS, CCS, CPC, CPC-I

Melissa McLeod, CCDS, CCS, CPC, CPC-I

himagine solutions
Melissa McLeod has over 11 years of management, coding, auditing, and education experience in all disciplines of medical coding. Her extensive experience in the field has led her to understand the need for strong collaborative relationships between coders, CDI, and physicians. She... Read More →

Friday August 7, 2015 9:35am - 10:35am EDT
Plaza Ballroom B/C

10:35am EDT

Networking Break
Friday August 7, 2015 10:35am - 10:50am EDT
Plaza Ballroom Foyer

10:55am EDT

12:00pm EDT

Friday August 7, 2015 12:00pm - 1:15pm EDT
Plaza Ballroom Foyer

1:15pm EDT

The Power of Narrative

While the healthcare industry continues the transition to electronic health record (EHR) systems, hospitals need to remember the value that transcription continues to play in capturing the fullness of the patient’s story. EHR templates, check boxes and drop-down menus are not always conducive to documenting complex medical histories, and can result in less than complete documentation. Only the expressiveness of dictation can provide the thoroughness required, and with the support of transcription services, physicians receive valuable time back in their day. And new technologies are now helping unlock the power of narrative within transcription and improve patient care.

This session will address the technologies now available to HIM departments that take transcribed documents and turn the unstructured narrative into encoded HL7 CDA-compliant records. Using natural language understanding software to convert transcription into information that is shareable, sortable and searchable, hospitals can now leverage data embedded in the narrative to identify clinical documentation improvement areas. Transcription paired with natural language understanding can lead to better patient care and educate physicians on how to document more effectively.

Learning Objectives

  1. How does dictation and transcription benefit the patient?
  2. How does dictation and transcription benefit the physician?
  3. Describe how natural language processing of transcribed documents is being leveraged by healthcare facilities to assess clinical documentation improvement areas.
  4. Explain how using the results of natural language processing can help to educate on how to document more effectively.


avatar for Dori Whittaker

Dori Whittaker

Director, Solutions Management, M*Modal
Dori Whittaker is the Director of Solutions Management at M*Modal, responsible for the strategic planning and positioning of the company's hosted transcription and speech recognition platform technology, the M*Modal Fluency for Transcription Platform. She has over 25 years of healthcare... Read More →

Friday August 7, 2015 1:15pm - 2:15pm EDT
Plaza Ballroom A

1:15pm EDT

Engaging Your Physicians to Improve Documentation

Strong physician documentation ensures accurate representation of patient severity and care, the correct capture of a hospital's case mix index (CMI) and supports revenue integrity. Since the use of EMR and CDI technologies alone can't ensure the capture of complex medical factors such as history and comorbidities, the severity of signs and symptoms, current medical needs, and the risk of adverse events, it is crucial that hospital leaders continue to work closely with physicians and medical staff to drive strong documentation practices that will ensure defensible admission decisions and eliminate potential risk for a pattern of non-compliance and inappropriate billing. This session will feature tangible next steps to elevate the quality of documentation and engage physicians in the process.

Learning Objectives

  1. Bridge the gap in documentation interpretation (from clinical documentation specialists to physicians to coders)
  2. Identify strategies that leverage real-time reinforcement of thorough physician documentation practices that will support medical necessity and accurate coding
  3. Equip teams with tools and processes that validate the chart has been updated completely after identifying gaps from physician documentation

CEC: 1 MTT or PD

avatar for John Zelem, MD, FACS

John Zelem, MD, FACS

Vice President, Compliance and Physician Education, Executive Health Resources
Dr. Zelem currently serves as Vice President, Compliance and Physician Education, for Executive Health Resources (EHR). At present, more than 2,300 hospital and healthcare organizations across the country are using EHR’s solutions. A Board Certified general surgeon with more than... Read More →

Zelem pdf

Friday August 7, 2015 1:15pm - 2:15pm EDT
Plaza Ballroom B/C

2:20pm EDT

QA Case Study: Hospital Implementation of a New Healthcare Documentation QA Program

Get an up-close look at how Bryan Medical Center (Lincoln, NE) implemented a new quality assurance (QA) process to measure, track, and improve the quality of healthcare documentation produced through both traditional transcription methods and various clinician-created documentation techniques using different technology platforms. Understand the goals, challenges, thought-process, results, and value of such a program.             


avatar for Leigh Anne Frame, CHDS, AHDI-F

Leigh Anne Frame, CHDS, AHDI-F

Manager of Health Information Management/Transcription, Bryan Medical Center
Leigh Anne Frame, CHDS, AHDI-F, is the Manager of Health Information Management/Transcription at Bryan Medical Center in Lincoln, Nebraska, and has over 35 years of experience in the medical transcription and healthcare documentation industry. She has been a member of AHDI since 1998... Read More →
avatar for Christine Tyrrell, MSCS

Christine Tyrrell, MSCS

Owner, Tyrrell Software, LLC
Christine Tyrrell, MSCS, is the owner of Tyrrell Software, LLC and creator of TQAudit, a healthcare documentation quality management software tool, for which she won an AHDI Innovation Through Technology award. Christine has been active in many AHDI and AHIMA healthcare documentation... Read More →

Friday August 7, 2015 2:20pm - 3:20pm EDT
Plaza Ballroom A

2:20pm EDT

Health Story Project Progress

AHDI helped launch the Health Story Project (originally CDA4CDT) to advocate the importance of narrative notes and to build a bridge from transcribing narrative-only notes to including structured data as needed for EMRs and eventually for Meaningful Use. The Project developed Consolidated-CDA standards and successfully advocated for their inclusion in Meaningful Use Stage 2 requirements.

The Project became a HIMSS Roundtable in 2013, and our own Nick Mahurin is currently its Chair. As C-CDA becomes increasingly known and accepted, technologies are being built around the standards to fill essential gaps in documentation practices.

Come to this session to get an update on the Project including recent accomplishments, implementation milestones and how these developments will affect the medical language specialist workforce.

Learning Objectives

  1. Workforce development: How the role of the MLS can and will morph to accommodate structured data.
  2. Industry Health: How the legacy transcription industry can re-position itself to provide data in forms required by Meaningful Use.
  3. Advocacy: How narrative is poised to make a come-back.


avatar for Nick Mahurin

Nick Mahurin

CEO, InfraWare
Nick Mahurin is the CEO of InfraWare, a Health IT provider of innovative solutions to the transcription service industry. Nick specializes in disruptive technology as depicted in his book “How to Grow Your Transcription Business,” published in 2005. Nick’s calendar is filled... Read More →

Friday August 7, 2015 2:20pm - 3:20pm EDT
Plaza Ballroom B/C

3:20pm EDT

Networking Break
Friday August 7, 2015 3:20pm - 3:35pm EDT
Plaza Ballroom Foyer

3:40pm EDT

Keep It Simple! Applying Basic Security and Compliance Principles to Protect Patient Information

According to Privacy Rights Clearinghouse, the last two years were not good for healthcare information security, as an estimated 10.3 million patient records were compromised due to data theft and loss. Hacking isn't solely responsible for these data breaches; in fact, many are the direct result of basic human error.

Now is the ideal time for those working with protected health information to get back to information security and privacy basics! In this educational session, a healthcare security expert will show you how to apply basic security and privacy best practices to your work as well as the work of those around you, including:

  1. Why the healthcare industry is rife with data compromise events.
  2. Common security and privacy mistakes that can be easily remedied.
  3. How to apply the core principles of data security standards like HIPAA-HITECH and PCI.
  4. How to encourage your peers to also follow these principles and practices.

Learning Objectives

  1. Build understanding about security and privacy breach issues within the healthcare industry.
  2. Become aware of the most common security and privacy mistakes and how to avoid them.
  3. Become familiar with the core principles of data security standards like HIPAA-HITECH and PCI.
  4. Understand how to apply those principles in everyday scenarios.


avatar for Olivia Rose Jenkins, CISSP, CPEHR, CPHIT, CCSK, PCI QSA


Director of Security Consulting Services, ControlScan
Olivia Rose Jenkins, Director of Security Consulting Services for Atlanta-based ControlScan, has nearly 15 years' experience in data security and compliance consulting. At ControlScan, Olivia is responsible for delivering customized security consulting services to help clients meet... Read More →

Friday August 7, 2015 3:40pm - 4:40pm EDT
Plaza Ballroom A

3:40pm EDT

The Malpractice Risk of Electronic Health Records

Heralded as a way to improve healthcare practices, electronic health records (EHR) can have unintended consequences that can be deadly. Improvements in technology have spurred the growth of medical technology companies pitching EHR as a way for medicine to enter the technological age. In addition, laws such as the Affordable Care Act give doctors and hospitals incentive to embrace these technologies at a hurried pace, potentially leading to mistaken or missing inputs and an overreliance on untested technology. Consequently, adaptors need to be aware of the potential for “EHR malpractice” and should familiarize themselves with the potential pitfalls, from software system selection to its implementation and use. In this talk, I will point out technical design flaws, the potential for user error and data breaches, and the difficulty in determining fault. It is essential that we understand this up and coming legal issue so we can all act in our clients’ best interests.

As a result of attending this session, participants will be able to:

  1. Identify areas that potentially expose EHR adaptors to “EHR malpractice.”
  2. Recognize the limitations of EHR—from software to users.
  3. Address client needs more fully by being better able to identify opportunities for improvement and the resulting benefits to clients.


avatar for Marion Munley, Esq.

Marion Munley, Esq.

Munley Law
A graduate of Temple University School of Law, Marion Munley has represented individuals and families in complex personal injury litigation in state and federal courts for twenty-nine years. Munley specializes in medical malpractice cases, and cases involving heavy trucking accidents... Read More →

Friday August 7, 2015 3:40pm - 4:40pm EDT
Plaza Ballroom B/C

4:45pm EDT

Collaborating for Quality: How Healthcare Documentation Specialists and Clinical Documentation Improvement Specialists Can Work Together for Content Improvement

As healthcare organizations work toward ICD-10 preparedness, they are also adopting and adapting to new technologies and workflows for documentation capture. Use of medical transcriptionists (now known as healthcare documentation specialists) to type and edit dictation has been reduced in favor of speech recognition and direct EHR data entry by physicians, but the impact to documentation quality has not necessarily been positive.

Clinical documentation improvement (CDI) professionals are under pressure to ensure physicians will provide the necessary documentation to support ICD-10 coding, and are looking for other ways to leverage or extend CDI activities. HDSs are the ideal partner in working with CDIs to improve documentation capture tools and processes so that physicians are adequately supported, documentation quality is improved, and ICD-10 coding is successful.

In this session, the presenters will use examples of common issues discovered by CDIs when evaluating documentation for ICD-10 preparedness. They will suggest how to enlist HDSs to determine how documentation capture tools and processes can be improved to resolve each scenario. Utilizing both CDIs and HDSs, organizations can build a strong documentation quality improvement cycle in which common CDI queries can be reduced or eliminated over time.

Learning Objectives

  1. Describe the roles and goals of both healthcare documentation specialists (HDS) and clinical documentation improvement specialists (CDI) and how they fit into the documentation capture workflow within healthcare organizations
  2. Highlight common documentation issues discovered by CDI as they prepare for ICD-10 implementation
  3. Describe various documentation capture scenarios that may contribute to poor content quality
  4. Illustrate how common documentation issues can be addressed by HDS through collaboration with CDI


avatar for Susan E. Belley, M.Ed., RHIA, CPHQ

Susan E. Belley, M.Ed., RHIA, CPHQ

Manager, Clinical Content Development, 3M Health Information Systems
Susan Belley is the Manager of Clinical Content Development for 3M Health Information Systems Consulting Services and is responsible for oversight of clinical content and new service/product development. She is a graduate of The Ohio State University with a degree in health information... Read More →
avatar for Jill Devrick, MPA

Jill Devrick, MPA

Product Solutions Advisor, 3M Health Information Systems
Jill Devrick is a Product Solutions Advisor for 3M Health Information Systems, specializing in electronic healthcare documentation software solutions for 20 years. She is currently product manager for 3M’s ChartScript and VoiceScript software. Jill earned a Master’s degree in... Read More →

Friday August 7, 2015 4:45pm - 5:45pm EDT
Plaza Ballroom B/C

5:45pm EDT

6:45pm EDT

Sightseeing #Selfies Fun Night Out—Walking PSA

After the Friday reception, attendees will gather for an evening of self-guided sightseeing. Wearing your 2015 AHDI advocacy shirt ($10 in the AHDI Store), gather your friends and people you meet at the conference to head into Washington, DC, or Old Town Alexandria to explore the city.

Your challenge for the evening: Wearing your advocacy shirt, take selfies as you sightsee and post them to Twitter, Facebook, or Instagram using the hashtag #BroughtToLife. The AHDI team will collect the photos, with fun surprises planned for Saturday at the conference. Plus, your photos will be posted on AHDI’s Your Record Speaks website, www.YourRecordSpeaks.org, as part of our ongoing advocacy campaign.

While you’re out exploring, you will be communicating an important message via your t-shirt: accurate health records save lives. Think of this as a walking public service announcement (PSA) to build awareness and prompt people to think about their health records, which are often ignored until there’s an emergency.

We hope you will join us for an evening of awareness-building fun!

Friday August 7, 2015 6:45pm - 9:00pm EDT
Around Town
Saturday, August 8

7:00am EDT

The Telecommuter’s Security Survival Guide
Does your dog hear what you type? Is your home office set up to protect patient data? Is your computer operating system up-to-date? The answers should be no, yes, and yes. If they're not, this is the presentation for you (and your dog knows too much). We’ll guide you through the process of setting up your home office to be HIPAA-compliant. The Omnibus Rule was a real game changer, so Linda will explain your responsibilities as a transcriptionist, while Andrew will explain the steps needed to secure your office, with special emphasis on your computer. Together, this dynamic duo will prepare you to go home and secure your work environment. Bring your computer, tablet, and smart phone questions; if we don't know the answer, we will make sure we get it for you. Oh yeah, make sure you lock your computer before you leave home! 

Learning Objectives

  1. Understand how the Omnibus Rule affects at-home transcriptionists.
  2. Learn about PHI protection and securing your home office.
  3. Secure your computer and keep your OS up-to-date.
  4. Hear tips and tricks on how not to fall for scams.


avatar for Linda Allard, CHPS

Linda Allard, CHPS

President, NEMT
Linda Allard, CHPS, president of NEMT, has worked in the transcription industry since 1987.  After spending several years as an at-home transcriptionist, she advanced through the ranks and now oversees approximately 200 employees and independent contractors for NEMT. As the company's... Read More →
avatar for Andrew Clarke

Andrew Clarke

IT Specialist, NEMT
Andrew Clarke began working in the computer field as a freelance programmer when he was a teenager. His skills came in handy during his naval career, and upon discharge, he embarked on a career in the healthcare field. After initially working in engineering and sales, he began writing... Read More →

Saturday August 8, 2015 7:00am - 8:00am EDT
Plaza Ballroom A

8:00am EDT

Keynote: Preventing Mistakes and Miscommunication Through Active Patient Participation
Are you listening? Look at me when I’m speaking to you. This simple question and phrase are ones we often heard growing up, and ones we now say to our children and grandchildren. We learn from a young age to look at and listen to the person with whom we’re speaking. Not only does this show politeness and proper etiquette, but it is indicative of a person’s interest and that they are paying attention.
Does your doctor seem to pay more attention to their computer than to what you are saying? Certainly, medical concerns are a pretty important area in which patients want to know they are being heard, yet oftentimes physicians’ time is spent having to focus on documenting patient care rather than just providing care and treatment. In addition, frequently labs and diagnostic studies are being performed unnecessarily, costing patients time and money, and even potentially causing more risk or illness to the patient. Research shows that patient stories are how we connect and communicate. Research also shows that that 80% of diagnoses can be made on the story alone—by listening—based on the history of the patient’s illness.
In this presentation, you will learn ways in which patients can better communicate their story in order to get a clearer diagnosis. Hear how patients can be an active participant in their medical care and help prevent mistakes. Also learn how change begins with each of us to help transform our health care.

avatar for Leana S. Wen, MD, MSc., FAAEM

Leana S. Wen, MD, MSc., FAAEM

Emergency Physician, Patient Advocate, Public Health Leader
Dr. Wen is an emergency physician, patient advocate, and public health leader. The author of the critically-acclaimed book When Doctors Don't Listen: How to Avoid Misdiagnoses and Unnecessary Tests, Dr. Wen has given four popular TED and TEDMED talks on patient-centered care, pub... Read More →

Saturday August 8, 2015 8:00am - 9:30am EDT
Plaza Ballroom B/C

9:30am EDT

Networking Break
Saturday August 8, 2015 9:30am - 10:00am EDT
Plaza Ballroom Foyer

10:05am EDT

Digital Health: What Is It and How It Will Impact You

In this session, our presenter will uncover the definition of digital health. She will unveil astonishing healthcare facts that need to be addressed and can no longer be ignored. She will also identify the top trends of digital health in 2015 and take a brief look at new disruptive technologies that will impact providers, payers, physicians, and consumers. It’s critical to stay in tune with the future trends of healthcare technologies, so you won’t want to miss this session!

 Learning objectives

  • You will be able to define the new buzzword, “digital health.”
  • You will know the revenue earmarked for digital health.
  • You will know the top 5 trends of healthcare for 2015.
  • You will know 5 new healthcare facts that are necessitating changes in healthcare.
  • You will leave the session with a better understanding of how digital health impacts YOU as a consumer, patients, family members, employers, and others.


avatar for Patty Barrett, CMT, AHDI-F

Patty Barrett, CMT, AHDI-F

Patty is a self-motivated, confident, passionate, results-oriented digital health leader who builds and leads cohesive virtual and global teams to achieve revenue and market share goals and objectives. She has been described as having a “go getter” attitude with drive and... Read More →

Saturday August 8, 2015 10:05am - 11:05am EDT
Plaza Ballroom B/C

10:05am EDT

Cancer Genetics Counseling

Genetic testing for hereditary cancer risk has evolved significantly in the last five years as new genes have been identified and as access to testing has increased. This session is for non-genetics professionals and will provide an overview of the current status of hereditary cancer genetics from the clinician’s standpoint. The following topics will be highlighted: (a) features or “red flags” that are suggestive of hereditary cancer susceptibility within an individual and a family; (b) the recent evolution of genetic testing for hereditary cancer syndromes to include multi-gene panels for hereditary breast, ovarian, colon, and other cancers; (c) the cancer risks associated with selected hereditary cancer genes including BRCA1 and BRCA2 and newly described genes; (d) cancer risk management options for mutation carriers through a series of case examples; and (e) options for hereditary cancer  families without a definable gene mutation. Throughout the presentation, the nomenclature associated with hereditary cancer genetics will be emphasized and common misconceptions will be highlighted.

Attendees will develop an understanding of the major aspects of a clinical hereditary cancer genetics case and the roles that different healthcare providers play in the management of patients who have inherited a susceptibility to cancer.

Learning Objectives

  1. Identify the features of a personal and family history that suggest inherited cancer risk.
  2. Understand the current breadth of available hereditary cancer genetic tests.
  3. Describe the screening and risk-reducing options available to patients with BRCA mutations.
  4. Explain how most cancer genetic syndromes are inherited within a family.


avatar for Sarah Ruppert, MS, CGC

Sarah Ruppert, MS, CGC

Genetics Program Co-Supervisor, Division of Medical Genomics, Inova
Sarah Ruppert is a board-certified genetic counselor who specializes in hereditary cancer syndromes. Since January 2014 she has served as the co-supervisor of the Cancer Genetics Program at Inova, a not-for-profit healthcare system based in Northern Virginia. Her current role is to... Read More →

Saturday August 8, 2015 10:05am - 11:05am EDT
Plaza Ballroom A

11:10am EDT

Take Two Aspirin and Tweet Me in the Morning: Managing the Interplay between Social Media and HIPAA

Many health-related organizations view social media as the arch-enemy of HIPAA. Yet both social media and HIPAA compliance are necessary evils in business, leaving us with a nasty dilemma. On the one hand, violations of the Privacy Rule under HIPAA can carry fines up to $250,000 and imprisonment up to 10 years, even in cases where the name of the client was never involved. On the other hand, we know, in today’s world, an online presence is essential; statistics overwhelmingly show customers generally use, and only use, businesses they find online.

To further complicate matters, technology relating to both social media and Protected Health Information (PHI) breach is constantly developing. From AOL to SnapChat, social media and HIPAA breach opportunities in 2015 look very different from their predecessors a decade ago. Faced with this quandary, many businesses have either banned social media altogether at work or have chosen to ignore the probability of PHI breach. Unfortunately, neither approach works.

Well-reasoned, well-chosen policies and practices will enable you to maximize your online presence and maintain your HIPAA privacy standards. Taking a look at some of the best and worst case scenarios, along with legal requirements and a bit of social media PR, we will discuss logical, effective, and legally compliant tools for managing social media in the workplace. If you haven’t heard what’s going on in 2015 with social media and HIPAA technology, and how to make them work together to your benefit, you cannot afford to miss this program.

Learning Objectives

  1. Learn about the legal and social interplay between HIPAA, focusing on primarily the Privacy Rule, and social media.
  2. Discuss current and upcoming technology.
  3. Examine real world best and worst case scenarios.
  4. Develop best practices, including policies and practices, for an effective, legally compliant workplace.


avatar for Deirdre Kamber Todd, Esq., CHP

Deirdre Kamber Todd, Esq., CHP

Partner, Kamber Law Group, P.C.
Deirdre Kamber Todd is a partner with the Kamber Law Group, P.C., a next-generation law-firm located in Allentown, Pennsylvania. Ms. Todd has been practicing business law, employment law, social media law, wills trusts and estates, and HIPAA for more than fifteen years. She holds... Read More →

Saturday August 8, 2015 11:10am - 12:10pm EDT
Plaza Ballroom B/C

11:10am EDT

Concepts of Pain Management
Dr. Whittenberg draws on her experience with electrodiagnostics, physical and occupational therapies, pharmacotherapy, and interventional procedures to provide comprehensive pain management. With advanced diagnostic and therapeutic skills, she will discuss how she develops treatment plans customized to each patient, effectively resolving pain and restoring quality of life.

Learn about innovative treatments for complex regional pain syndrome (CRPS), the use of physical modalities for pain management, spinal cord stimulation, fibromyalgia, non-opioid pain management, and degenerative joint diseases.


avatar for Beverly A. Whittenberg, MD

Beverly A. Whittenberg, MD

National Spine & Pain Centers
Dr. Whittenberg is board-certified in Physical Medicine and Rehabilitation as well as Pain Medicine. She has been with National Spine & Pain Centers since 2006.

Saturday August 8, 2015 11:10am - 12:10pm EDT
Plaza Ballroom A

12:15pm EDT

Lunch on your own
Saturday August 8, 2015 12:15pm - 1:30pm EDT
Hilton Alexandria Mark Center

1:35pm EDT

Compensation Best Practices Toolkit (Panel Discussion)

Many changes within the transcription industry have affected wages dramatically. A group of managers and other industry leaders formed a task force this year to address the many issues that impact transcription pay such as differences in transcription platforms and associated technical issues, staff skill sets, difference in work environments, patient acuity mix, lack of staff training, speech editing versus traditional transcription, difference in pay models, and QA impact on pay. We also reviewed new emerging roles with implementation of EHRs and how best to pay. This session will include an overview of the Compensation Best Practices toolkit and how to address pay issues within your own organization or MTSO. The toolkit includes best practices for different settings and the impact of various pay models on those settings. Tips for evaluating the impact of your technical systems and your staff skills sets on various pay models are also outlined.  

Learning Objectives

  1. Learn how to evaluate various pay models and determine the impact of each on your organization or MTSO.  
  2. Learn how different text platforms or speech engines may impact your pay model and how to improve your staff’s performance through process improvement and staff involvement.
  3. Learn how to sell your ideas to upper management.


avatar for Sherry Doggett

Sherry Doggett

Sherry Doggett is an AHDI past president (2011-2012), having served two terms on the board. She is an active member of the AHDI Manager/Supervisor’s Steering Committee and served as chair of the AHDI National Past Presidents Council. She retired May 1, 2013, as Director of Corporate... Read More →
avatar for Patricia King

Patricia King

HIM Transcription, Tucson Medical Center and TMC Healthcare
Patricia (Patt) King is the manager of HIM Transcription for Tucson Medical Center and TMC Healthcare in Tucson, Arizona.  Tucson Medical Center, licensed at more than 600 beds, has been Tucson’s locally-governed nonprofit regional hospital for over 70 years. Patt is experienced... Read More →
avatar for Cheryl Klopcic, RN, BSN, CMT, RHIT

Cheryl Klopcic, RN, BSN, CMT, RHIT

Medical Transcriptionist and Transcription Supervisor, Southern Illinois Healthcare
Cheryl Klopcic, RN, BSN, CMT, RHIT, has worked for Southern Illinois Healthcare (SIH) for 25 years as a medical transcriptionist and transcription supervisor. SIH is a 3-hospital system with a large medical group and clinic serving the entire southern Illinois area. Cheryl has been... Read More →
avatar for Joyce Smith

Joyce Smith

Manager of Transcription and Document Integrity, Spectrum Health
Joyce Smith is the manager of Transcription and Document Integrity for Spectrum Health in Grand Rapids, Michigan. Spectrum Health is a large integrated teaching health care system with 11 hospitals, a 600+ physician medical group, and a health plan serving western Michigan. Joyce... Read More →
avatar for Daysha Weller

Daysha Weller

Medical Center Transcription Manager, Mosaic Life Care
Daysha Weller is the manager of Medical Center Transcription for Mosaic Life Care in St. Joseph, Missouri. Mosaic Life Care Malcom Baldridge Award-winning, 400+ bed community hospital with a network of over 60 clinics.    
avatar for Janine Woodhull

Janine Woodhull

Supervisor, HIM Transcription and Documentation Integrity, Spectrum Health
Janine Woodhull is a supervisor in the HIM Transcription and Document Integrity department of Spectrum Health in Grand Rapids, Michigan. Spectrum Health is a large integrated teaching health care system with 11 hospitals, a 600+ physician medical group, and a health plan serving western... Read More →

Saturday August 8, 2015 1:35pm - 2:35pm EDT
Plaza Ballroom B/C

2:40pm EDT

Networking Break
Saturday August 8, 2015 2:40pm - 3:10pm EDT
Plaza Ballroom Foyer

3:15pm EDT

Plexus Tech Talk in Action—10 Time-Saving IT Tips for 2015

We all know the saying “If you’re going to talk the talk, then walk the walk.” So, do you talk tech? Being in the electronic documentation business, we all understand technology to some degree. To be more efficient, trusted, valued, and sought-after, however, we should be as fluent as possible when it comes to researching via the Web and using computer hardware and software.

Tech gurus Jay Vance and Kirk Calabrese will bring Curt Hupe’s Tech Talk column from Plexus magazine to life when they outline effective time-saving computer strategies, based on Hupe’s March/April 2015 article “10 Time Saving IT Tips for 2015.” The presenters will discuss the strategies and then demonstrate them using a laptop. If you struggle to find enough time to accomplish work goals or learn technical shortcuts on your own, this session is for you. The tips are excellent for increasing speed with overall document navigation and for researching topics on the Internet. 

 Learning Objectives

  • Learn how to take screen shots.
  • Learn how to make text appear larger or smaller on web pages. 
  • Learn how to better navigate web pages.
  • Learn keystroke shortcuts for Windows 8. 
  • Learn how to use Google as more than just a search engine.

CED: 1 TW or 1 MTT

avatar for Jay Vance, CMT, CHP, AHDI-F

Jay Vance, CMT, CHP, AHDI-F

Keystrokes Transcription Service
Jay Vance, CMT, CHP, AHDI-F, is a 15-year veteran of the healthcare documentation and health information technology fields. He is President-elect of the National Leadership Board of AHDI and works as a production coordinator for Keystrokes Transcription Service. Jay has authored... Read More →
avatar for Kirk Calabrese, CMT, Network+ Certified Professional

Kirk Calabrese, CMT, Network+ Certified Professional

Kirk Calabrese resides in upstate New York and works out of his home office as a computer help desk technician for M*Modal, primarily assisting healthcare documentation specialists. He worked as a transcriptionist/editor for local hospitals in upstate NY and worked virtually from... Read More →

Saturday August 8, 2015 3:15pm - 4:15pm EDT
Plaza Ballroom B/C

3:15pm EDT

Empower Your Career with Critical Thinking

Critical thinking has been identified as one of the most important skills in the modern workplace. The U.S. Department of Labor lists critical thinking as the key building block of organizational competencies. Critical thinking skills can improve job performance and increase one’s potential for advancement. This session will introduce concepts in critical thinking and problem solving for making business, organizational and even life decisions. We will explore the importance of correctly identifying the argument and recognizing assumptions that can lead to faulty conclusions. Additionally, we will discuss common fallacies used in arguments and how they lead individuals and teams into making poor decisions. This presentation is designed for anyone interested in improving their problem-solving skills but is especially relevant to those in leadership positions in the workplace, community or professional association.


avatar for Laura Bryan, CHDS, AHDI-F

Laura Bryan, CHDS, AHDI-F

Owner, MTWerks
Laura Bryan, MT (ASCP), CHDS, AHDI-F, has worked in healthcare for over 30 years as a medical technologist, documentation specialist, consultant, author, and speaker. Laura has authored five books on healthcare documentation including Advanced Medical Transcription: Critical Thinking... Read More →

Saturday August 8, 2015 3:15pm - 4:15pm EDT
Plaza Ballroom A

4:20pm EDT

Closing Session
Saturday August 8, 2015 4:20pm - 5:30pm EDT
Plaza Ballroom B/C